Frequently asked questions
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How fast is airtime and data delivered?
Almost all purchases complete within seconds. In rare cases where a network is slow to confirm, we automatically check back and update your transaction status — you never need to retry blindly.
What happens if a purchase fails after I've been charged?
If a purchase fails, the amount is automatically returned to your wallet. You never need to contact support for a routine failed transaction — though you're welcome to if anything looks off.
How do I fund my wallet?
You can fund by card or bank transfer via Paystack, or by transferring directly to your own dedicated account number, which is permanently linked to your wallet.
Is my money safe?
Yes. We never store your card details ourselves — payments are processed by Paystack, a licensed payment processor. Your wallet transactions are logged and auditable, and every debit is protected against double-charging.
Do you charge a fee to fund my wallet?
Funding fees, if any, are shown clearly before you confirm a deposit. We never deduct a fee you weren't shown in advance.
Which networks and billers do you support?
All four major Nigerian mobile networks (MTN, Airtel, Glo, 9mobile), all major electricity DISCOs, and DStv, GOtv and Startimes for cable TV. See our Services and Pricing pages for the full list.